Refund policy

RETURNS & EXCHANGES

Last updated: July 2026

Return Window

We accept eligible return requests within 14 days of delivery.

To begin a return, please contact help@uuma.shop before sending your item back. Items returned without prior approval may not be accepted.

Return Eligibility

To qualify for a return:

• The item must be unused and unaltered.
• The item must show no signs of use, washing, or damage.
• The item must be returned in its original packaging.
• The return request must be submitted within 14 days of delivery.
• Proof of purchase or an Uuma order number must be provided.

Please package ceramic items carefully. Uuma is not responsible for damage caused by insufficient return packaging.

Sale Items

All sale items are final sale and are not eligible for return or exchange unless they arrive damaged or have a confirmed defect.

Return Process

To request a return or exchange, email help@uuma.shop and include:

• Your full name
• Your order number
• The item you wish to return
• The reason for your request
• Photographs, when the item is damaged or defective

If your request is approved, we will provide return instructions. Please do not send an item back before receiving approval.

Exchanges

Exchange requests are subject to product availability and approval.

When contacting us, please include the item you would prefer to receive. If the requested replacement is unavailable, we may offer a refund or another available option.

Refunds

Approved returns will be inspected after they are received.

Once approved, the refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Damaged or Defective Items

Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, or incorrect.

Include your order number and clear photographs of:

• The item
• The damaged or defective area
• The interior and exterior packaging
• The shipping label

If the issue is confirmed, you may be offered a replacement or a full refund.

Natural Ceramic Variations

Subtle variations in glaze, color, texture, surface, and form are natural characteristics of ceramic production and make every Uuma piece unique.

Characteristics disclosed in the product description—including natural glaze movement or visible water marks on certain matte finishes—are not considered defects.

Return Shipping Costs

Customers are responsible for return shipping costs unless a confirmed defect, shipping damage, an incorrect item, or an error on our part cause the return.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Once an order has entered processing or has been dispatched, we may not be able to modify or cancel it.

Contact

For all return, exchange, and refund questions, please contact:

help@uuma.shop