Orders are typically prepared and dispatched within 4–5 business days.
Processing times may be adjusted during product releases or periods of high demand.
Where do you currently ship?
Uuma currently ships within the United States.
What shipping method do you use?
Our standard shipping service is USPS Ground. Any additional shipping options available for your address will be shown at checkout.
What is the estimated delivery time?
Estimated delivery times vary depending on destination and carrier conditions.
While we make every effort to ensure timely delivery, exact delivery dates cannot be guaranteed.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow some time for the carrier to update the tracking status.
Can I change my shipping address?
Please ensure all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
What should I do if my package is lost, delayed, or damaged?
Please email help@uuma.shopwith your order number and a description of the issue. For damaged shipments, include clear photographs of the product, packaging, and shipping label so we can review the matter.
Returns & Exchanges
Last Updated: July 2026
What is your return window?
Eligible items may be returned within 14 days of delivery. Items must be unused, unaltered and returned in their original packaging.
For complete information, please read our Shipping Policy and Returns & Exchanges Policy.
What items are eligible for return?
Returned items must be:
Unused and unaltered
Free from signs of use, washing, or damage
Returned in their original packaging
Accompanied by proof of purchase or an Uuma order number
Please contact us before sending anything back.
Are sale items returnable?
All sale items are final sale, unless they arrive damaged, defective, or incorrect.
How do I start a return or exchange?
Email help@uuma.shop with your name, order number, the item you wish to return, and the reason for your request. If approved, we will send you return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a confirmed defect, shipping damage, an incorrect item, or an error on our part.
When will I receive my refund?
Approved returns are inspected once received. Refunds are issued to the original payment method after approval. Processing times may vary depending on your bank or payment provider.
Can I change my order?
Once an order has been processed, we may not be able to modify or cancel it.
What counts as a defect?
A confirmed crack, breakage, incorrect item, or manufacturing issue may qualify as a defect. Natural glaze movement, subtle color variation, surface texture, and disclosed characteristics of matte finishes are not considered defects.
Contact
For all return and exchange inquiries: help@uuma.shop
